FAQs

What currency are the prices do I see in the site?
All prices can be adjusted to fit the currency you choose.


I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 7-20 business days. Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number after 10 business please email us at bodyviosales@gmail.com.



I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % product replacements if defective or damaged. We give you 3 days to send it back to us. You must ship it back at your own expense, once we have received the product we will send out a replacement at our expense.
If you have not received confirmation to send back for replacement or decide to change your mind on the replacement option your item will be returned to sender and you will need to coordinate with USPS or your shipping carrier for Return to Sender Process.
Please Include all a name and order number on the returned parcels.


Can I cancel my order?

Due to fraud, our systems are not able to make adjustments related to purchases on any order. If you request to cancel store credit will be provided to you for future usage.


I have entered an incorrect address what do I do now?

If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at bodyviosales@gmail.com
or phone us at 469.577.9777. If the given address is wrong we can change the address to the correct one within 24 hours. We are not liable for issues related after the 24 hours of incorrect submission


How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-20 business days

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to bodyviosales@gmail.com or call 469.577.9777 and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.